新公共服务描述了一套强调民主和公民权作为公共行政理论和实践的基础性规范。本文再次探讨了新公共服务理论一些核心论点，并回顾了过去15年中它们的实践和研究。作者认为，无论是新公共服务还是新公共管理的原则都不可能成为一个主导范式。但是，新公共服务理论及与其理想相一致的理念和实践，在公共行政学术领域和实践领域已经日益变得突出。
The New Public Service describes a set of norms and practices that emphasize democracy and citizenship as the basis for public administration theory and practice. This article revisits some of the core arguments of the New Public Service and examines how they have been practiced and studied over the past 15 years. The authors conclude that neither the principles of the New Public Service nor those of the New Public Management have become a dominant paradigm，but the New Public Service，and ideas and practices consistent with its ideals，have become increasingly evident in public administration scholarship and practice.
