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华人家族企业的关系类型管理机制研究

文章摘要

本文旨在探讨华人家族企业中管理者身份关系与其所拥有的权力和对部属的影响战略之间的关联性。在结合华人社会的关系(Guanxi)理论、权力基础和影响战略等三个概念的基础上,对家族企业管理者进行问卷调查,共回收289份有效问卷。经过多因素方差分析和阶层回归分析后发现,家族企业中不同关系类型的管理者所拥有的权力和对待部属的影响战略都有所不同;拥有越多职位权的管理者,尤其是属于家人关系的管理者,在对待部属上越会使用刚强果断的方式。朋友关系的管理者在家族企业中扮演着桥梁角色,弥补家人关系的管理者过于强势的影响战略,是一种使企业顺利运作的润滑剂。家族企业是华人最常见的企业形态,但是华人家族企业常常因为传承问题而无法继续延续其企业;为了完成组织赋予的目标和提升整体的工作绩效,建议这类型企业要重视人和的概念,维持企业内部良好的沟通管道。

Abstract

The purpose of this study is to investigate the identity and relationship of managers in family businesses as well as the correlation between managers’ power categorization and influence tactics for their subordinates. This study has combined the guanxi theory,power base and influence tactics into our research model. The authors created and conducted a questionnaire survey of family businesses,with 289 valid samples collected from all returned questionnaires. Through ANOVA analysis and hierarchical regression analysis,it is learnt that the manager’s power and influence tactics for the subordinates are not all the same,as the managers’ guanxi networks may be different,and their relationships with the family business owners are also different. For managers having more power,especially those of a family guanxi,they are more likely to use assertive tactics in treating subordinates. The managers possessing the friend guanxi often play a bridging role to complement the function of those managers with the family guanxi,who may use the assertive tactics too strongly,and also provide a “lubricant” effect in order to keep the family business running smooth. Chinese family business is one of the most common business patterns in Chinese society,but it can’t continue to extend its business,in part due to inheritance problems. We recommend that family business owners pay more attention to relationship harmony and internal communication channels in the organization in order to attain the objectives and improve the overall performance of the family business.

作者简介
吴东儒:吴东儒,博士,华侨大学工商管理学院讲师,主要研究方向为华商研究、组织行为和消费者行为。
肖威:肖威,博士,华侨大学经济与金融学院讲师,主要研究方向为经济学、华商研究。
谢介仁:谢介仁,博士,台湾长荣大学国际企业学系教授,主要研究方向为创新管理、华人组织行为。
林春培:林春培,博士,华侨大学工商管理学院副教授,主要研究方向为创新管理、华商研究。