随着电商市场和新技术的快速发展,生成式人工智能广泛应用于电商行业,并在提升用户体验、挖掘消费潜力、扩大经济规模、优化客户服务、提升供应链效率等多方面带来新的价值。本报告聚焦生成式人工智能在电商领域的应用,分析了电商领域目前存在的个性化体验缺失、内容创新困难、中小企业启动困难、合规成本过高等问题。结合生成式人工智能技术,针对上述电商发展问题,本报告认为我国应支持生成式人工智能电商应用创新,降低成本、优化体验、鼓励技术平台优化服务,围绕营销、直播、供应链探索更多应用,并在保障安全合规的前提下打造更多生成式人工智能创新应用,为电商行业带来更多的可能性和机遇。
With the rapid expansion of the e-commerce market and the advent of novel technological opportunities,Artificial Intelligence Generated Content(AIGC)has become increasingly prevalent in the e-commerce sector,contributing to enhanced user experiences,the discovery of consumer potential,the broadening of economic scales,improved customer service,and greater supply chain efficiencies.This chapter delves into the applications of AIGC within the e-commerce landscape,scrutinizing prevailing challenges such as deficiencies in personalization,hurdles to content innovation,the struggles faced by small and medium-sized enterprises(SMEs)in gaining traction,and the high cost of compliance.By harnessing AIGC technologies,we propose solutions to these challenges,advocating for China to foster innovation in AIGC-driven e-commerce applications aimed at reducing costs,refining customer experiences,and driving improvements in service delivery by technology platforms.We investigate further applications in areas like marketing,live streaming,and supply chain optimization,with the goal of achieving more AIGC innovations while upholding safety and compliance standards,thereby unlocking new possibilities and prospects for the e-commerce industry.