语言服务是任何一个大型展会不可或缺的基础服务。本报告从三个维度对2018～2022年进博会的语言服务状况进行总结分析。一是对进博会参展方及其语言服务的基本状况做了整体介绍。既包括参展方，也包括其语言服务涉及的语种，强调了语言服务在进博会中的角色，包括促进参展商和观众之间的交流、提供即时翻译支持等。二是对主要语言服务商的基本状况做了分析，包括相关公司主体、投入服务的翻译队伍的情况等，并对取得的成绩、存在的问题以及下一步对策思路进行相应的评估。三是对智能语言服务（包括人工翻译和机器翻译）进行全面梳理，就进博会语言服务状况提出改进建议。此外，本报告探讨了智能机器翻译的局限性及其面临的挑战。基于研究结果，本报告提出了对未来进博会语言服务的预期和建议。
Language services are essential infrastructure for any major exhibition. This report summarizes and analyzes the language services status of the China International Import Expo（CIIE）from 2018 to 2022 in three dimensions. The first dimension introduces the basic information of exhibitors and their language services，including the number of exhibitors，transaction amount，and languages involved in the services，emphasizing the role of language and translation services in facilitating communication between exhibitors and visitors and providing instant translation support. The second dimension presents the basic situation of the language services provided by Shanghai，including the relevant companies，the translation workforce，achievements，problems，and corresponding evaluation and support strategies. The third dimension gives a comprehensive summary of intelligent language services，including traditional translation and machine translation，and provides improvement suggestions for CIIE language services. Additionally，the report discusses the limitations and challenges of machine translation and proposes future expectations and suggestions for Shanghai’s language and translation services for the CIIE.
