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电商直播中的消费心理失范及其应对策略——以抖音KOL直播带货为例

文章摘要

伴随着新冠疫情的蔓延和互联网的深入普及,直播带货进入了飞速发展期。目前,我国网络直播用户规模已达7.03亿,直播经济呈现出主体规模扩大与发展形态多元的趋势。抖音作为直播带货的代表性平台之一,在创新直播带货模式的同时,也带来了多元的消费心理失范问题,例如盲目地追星、从众、围观、贪惠等。本文基于AISAS理论,以抖音KOL直播带货为例,旨在梳理电商直播中消费心理现状的基础上,剖析网络直播消费心理失范行为的成因并探索可能的社会共治策略:完善行业自律与政府监管,加强带货主播与消费者的主体自治,优化直播平台的业务规范和流量分配机制,加大新闻媒体的舆论监督力度。

Abstract

With the spread of the COVID-19 and the in-depth popularization of the Internet,live streaming has entered a period of rapid development. Today,the number of online live broadcast users in China has reached 703 million,and the live broadcast economy has shown a trend of expanding the scale of the main body and developing multiple forms. As one of the representative platforms for live streaming,Douyin innovates the mode of live streaming,but also brings a variety of consumer psychology anomies,such as blindly chasing stars,following the crowd,watching,and greed for cheap and so on. Based on AISAS theory and taking Douyin KOL live streaming as an example,this article aims to sort out the current state of consumer psychology in e-commerce live streaming,analyze the causes of online live streaming consumer psychology anomie and explore possible social co-governance strategies:Improve industry self-discipline Coordinate with government supervision,strengthen the subject autonomy of anchors and consumers,optimize the business specifications and traffic distribution mechanism of live broadcast platforms,and enhance the supervision of news media by public opinion.

作者简介
张明羽:张明羽,博士,广东财经大学人文与传播学院讲师。
肖文敏:肖文敏,广东财经大学人文与传播学院研究生。