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基于办事成本的“互联网+政务服务”评价模型研究

  • 作者:龙怡 吕斌 刘新萍出版日期:2020年04月
  • 报告页数:42 页
  • 报告字数:32878 字所属丛书:
  • 所属图书:数字治理评论 第3辑
  • 浏览人数:0    下载次数:0

文章摘要

为解决企业和民众办事难,以及相关部门效率低等问题,国家层面出台了一系列以“数据跑路代替群众跑腿”为路径的“互联网+政务服务”政策,实践层面也亟须建立科学合理的评估模型,以协助各级部门评估政策落实的成效。本研究首先介绍了联合国电子政务调查报告中在线服务的评价指标,然后重点分析我国当前已有的“互联网+政务服务”评价的指标和特点。在此基础上,提出以通信系统模型和整体政府理论为评价理论框架、以办事流程分析为依据、以时间机会成本为测评方法、以办事成本为测量点的评价模型,从而实现“减少办事成本、提高行政效率、促进办事流程优化与提升部门间协同治理水平”等政府治理目标。最后总结了本评价模型的特点、适用性和局限性。

Abstract

Aiming to overcome the difficulties and inefficiency confronting citizens and enterprises in public services,a serial of “Internet+Government Services” policies have been issued by the Chinese central government with the route of “to replace human’s errand by data sharing”. So an applicable evaluation approach is needed for the government offices to measure the performance. For references,the United Nation’s e-government assessment about online services is introduced as well as several evaluations in China. Then,based on framework of the communication system model and the whole of government theory,this paper builds an evaluation approach by analyzing the business process of public services and using the time opportunity cost to measure the cost of public service. This approach try to consider many governance goals which are:reducing administration expenditure,increasing efficiency,optimizing internal processes and promoting cooperation between offices. Finally,the characteristics,applicability and limitations of this evaluation model are summarized.

作者简介
龙怡:龙怡,上海政法学院人工智能法学院副教授。
吕斌:吕斌,上海大学图书情报档案系教授,博导。
刘新萍:刘新萍,上海理工大学管理学院讲师。